key safe service support after sales

Service & Support

Key Safes

Video Library

Key Safes

5426EURD

5426EURD

How to Install ?See More

5426EURD

5426EURD

How to reset ?See More

5425EURD

5425EURD

Learn to operate, set your own combination, and install the 5425EURD.See More

5400EURD & 5401EURD

5400EURD & 5401EURD

Learn to operate and set-your-own combination on the 5400EURD & 5401EURD.See More

5480EURD & 5482EURD

5480EURD & 5482EURD

How to open, set and handle the 5480EURD and 5482EURD ?See More

5481EURD

5481EURD

How to open, set and hand the 5481EURD ?See More

5422EURD & 5423EURD

5422EURD & 5423EURD

Learn to operate and set-your-own combination on the 5422EURD & 5423EURD ?See More

5420EURD - Adjustable Shackle Key Safe
5420EURD - Adjustable Shackle Key Safe

The Master Lock No. 5420EURD Portable Universal Lock Box features a 2-7/8in...See More

5490EURD - Retractable Key Tether
5490EURD - Retractable Key Tether

Keep your keys at the door with the new retractable key tether from Master Lock....See More


Q&A

Key Safes

Installation & Warranty

- 5400EURD Medium key lock box Select Access® - with shackle - Instruction Manual
- 5401EURD Medium key lock box Select Access® - wall mount - Instruction Manual
- 5401EURDCRM Medium key lock box Select Access® - wall mount - Instruction Manual
- 5403EURD Extra large key lock box Select Access® - wall mount - Instruction Manual
- 5406EURD Mini Key Lock Box - Instruction Manual
- 5414EURD Large key lock box reinforced security - Select Access® - with shackle - Instruction Manual
- 5415EURD Large key lock box reinforced security - Select Access® - wall mount - Instruction Manual
- 5420EURD Adjustable Shackle Key Lock Box - Instruction Manual 
- 5422EURD Push Button Key Lock Box with Shackle - Instruction Manual
- 5423EURD Push Button Key Lock Box - Instruction Manual
- 5424EURD Light up dial Key Lock Box with Shackle - Instruction Manual
- 5425EURD Medium light up dial key lock box Select Access® - wall mount - Instruction Manual
- 5426EURD Extra large certified key lock box Select Access® - wall mount - Instruction Manual
- 5440EURD Bluetooth Key Lock Box with Shackle - Instruction Manual
- 5441EURD Bluetooth Key Lock Box - Select Access® Smart - wall Mount - Instruction Manual
- 5480EURD Extra Large Capacity Portable Key Lock Box - Instruction Manual
- 5481EURD Extra Large Capacity Wall Mounted Key Lock Box - Instruction Manual
- 5482EURD Extra Large Capacity Flexi Shackle Key Lock Box - Instruction Manual

All Master Lock padlocks are warranted to be free from mechanical defects for the life of the product. If a mechanical defect occurs, we will replace it free of charge. See Master Lock product warranty - Warranty Information

See warranty information - Warranty Information

The time will vary depending on the type of lock, and whether your replacement needs to be custom-built. Generally, you should receive your replacement within 2-4 weeks.

Combination

Select Access Key Safe have a combination that can be assigned by the owner of the lock. Therefore, Master Lock does not have record of the combination that the owner set. The lock cannot be reset unless it is in the open position. If your lock is attached to something, you will need to call a locksmith for removal. Please note that Master Lock does not reimburse for Locksmith services and/or fees.

Unfortunately, your lock is a "set-your-own" combination lock. Once you have set the combination, we cannot reset it for you!

Select Access Key Safe have a combination that can be assigned by the owner of the lock. Therefore, Master Lock does not have record of the combination that the owner set. The lock cannot be reset unless it is in the open position. If your lock is attached to something, you will need to call a locksmith for removal. Please note that Master Lock does not reimburse for Locksmith services and/or fees.

99% of the time the lock is working perfectly, but consumers have forgotten their combination. If you believe your lock is defective please visit our Contact Us Page and fill out the contact form. A customer service representative will contact you.

Master Lock does not reimburse for locksmith fees and/or services.